Library artifact · PDF · 2 pages
Reading a Grievance Register Against Itself
A low grievance count and a high closure rate look like performance, and are equally consistent with a mechanism nobody can reach. The four checks that tell those two states apart.
Use
Audit a grievance register for the absences it cannot show you, before a report reads silence as success.
For
Social performance, grievance, and stakeholder engagement teams
Stage
Oversight