Sociable Systems operates primarily in the B2B space, offering high-level AI governance consulting, digital research assets, and premium insights. I aim for complete clarity with every client. Below is the policy regarding cancellations, refunds, and dispute resolution.
1. Consulting & Advisory Sessions
- Cancellations: Clients may cancel or reschedule a consultation up to 24 hours before the scheduled time for a full refund.
- Refunds: Because consulting compensates for time and expertise rendered, I do not offer refunds for sessions that have already been completed.
2. Digital Assets & Frameworks
- Refunds: Due to the non-returnable nature of digital downloads and intellectual property, all sales of digital assets (including PDFs, frameworks, and reports) are final once the file has been accessed or downloaded.
- Disputes & Access Issues: If a client experiences a technical issue preventing them from accessing the purchased file, please contact me directly. We will resolve this manually by directly supplying the materials.
3. Subscriptions & Memberships
- Cancellations: Recurring subscriptions may be canceled at any time. Cancellations will automatically take effect at the end of the current billing cycle.
- Refunds: I do not offer pro-rated refunds for mid-cycle cancellations. Upon cancellation, you will retain full access to your subscription benefits until the end of your currently paid billing period.
4. Dispute Resolution
Should any dispute arise, I handle it directly and amicably with the client to ensure complete resolution. Please get in touch directly for any concerns regarding your purchase, billing, or access.