Stakeholder & Grievance Engagement Tracker
A working artifact for the practitioners running IFC PS1 stakeholder engagement and grievance mechanisms on live projects. Free browser demo with sample data and generated report outputs. Workbook access by request; custom deployments configured to your project.
Every IFC PS1 project needs a stakeholder register, an engagement log, and a grievance mechanism. Most teams run all three on whatever shape of spreadsheet survived from the last project — patched, undocumented, single-owner, often only loved by the person who built it.
When the lender asks for the quarterly, when the auditor lands, when the new community liaison officer arrives needing to be onboarded — the spreadsheet has to be more than a place to type things into. It has to surface the patterns, flag the SLAs, prove the audit trail, and turn its own data into the reports without the late-night reformatting ritual.
This demo version demonstrates that architecture. The dashboard updates as the team logs new entries. The guardrails fire when they should. The companion script produces every report the lender, auditor, and risk lead need — and discloses every place AI touched the record, because anything else fails audit.
Click through the online tracker preview.
Below is the live tracker, populated with the sample data the kit ships with. Click between tabs to see the dashboard, the stakeholder register, the grievance log, what the auto-generated reports cover, and the AI-augmentation layer.
- 3Low
- 9Medium
- 7High
- 1Critical
- 5GrieVoice (phone)
- 4Walk-in (grievance box)
- 2In-person to liaison
- 2SMS hotline
- 2Email
- 2Phone call
- 3Other (3)
Free browser access, workbook by request
The free access route is the browser preview above. The briefing deck and generated report samples remain public. A protected workbook copy can be requested for review through the form below.
Core Assets
- Open Browser DemoFree public access to the live preview and sample data model.
- View Briefing Deck (PDF)Overview of the tracker design, architecture, and reporting pipeline.
Generated Report Samples
- Annual Report 2026 (.docx)
- Quarterly Report Q2 2026 (.docx)
- Auditor Pack (.docx)
- Risk Register (.xlsx)
- Stakeholder Profile Samples (.docx):
Request workbook access
For review use only. This is the route for a protected workbook copy, not a full custom deployment.
What this demo represents
The browser demo is a sample project version preloaded with hypothetical Mozambican coastal infrastructure project data. It demonstrates the structural architecture required for standard reporting, but live projects need a dedicated deployable setup.
This Demo Version
- Standard IFC categories & severity dropdowns
- In-browser browsable preview of sheet logic
- Hypothetical Mozambican coastal project data
- Protected workbook access by request
- Static download of generated report samples
Custom Deployments
- Tailored categories aligned with your project's ESMP
- Custom lender reporting formats (e.g., specific DFI/Lender ESAP templates)
- Multiple local languages configured for your project region
- GrieVoice intake channel integration (multilingual voice, web channel, SMS)
- Custom governance approval workflows and sign-off rules
- Automated scheduled reporting scripts and direct database exports
Who it's for
- ESG impact leads, social performance specialists, and ESHIA/ESMP teams running stakeholder engagement and grievance mechanisms on live projects.
- Lender technical advisors and DFI portfolio companies needing IFC PS1 / Equator-aligned reporting on a defensible cadence.
- Project social leads on infrastructure, energy, extractives, and renewables — particularly in African and emerging-market contexts.
- Community liaison officers who need the case log, the SLA flags, and the audit trail in one place.
Tailored setups for live operations.
Custom deployments configure the tracker system directly into project workflows for sponsors, ESHIA teams, and DFI lenders. Scope and pricing are confirmed after the project context is understood.
Tracker workbook structure, categories, and severity matrix can be aligned exactly with project ESHIA commitments, jurisdiction, and existing organizational policies.
- Tailored stakeholder typologies
- Wired to your project ESAP timeline
- Custom categories and severity triggers
Full deployment matching your lender's reporting templates, setting up GrieVoice multilingual voice and web channels, configuring approval gates, and hosting narrative scripts.
- Wired to lender reporting templates
- GrieVoice multilingual voice & web channel intake
- Governance workflow & approval checks
Direct custom scoping call. Fit and design requirements are confirmed before a custom quote is prepared.
Core design features demonstrated in the demo:
- Stakeholder & Grievance Tracker workbook — Ten-tab workbook architecture: Start Here · Dashboard · Auto-Checks · Stakeholder Register · Engagement Log · Grievance Log · IFC PS Crosswalk · AI Augmentation · Automations · How to use. The public page gives browser access; a protected workbook copy can be requested for review.browser preview public · workbook by request
- Companion report generator — The public demo includes static report samples generated from the workbook data. Custom deployments can include local or hosted scripts that produce quarterly DFI/lender reports, annual reports, auditor packs, risk registers, and per-stakeholder consolidated profiles.available in custom deployments
- IFC PS1 / GIIP scaffolding — Every column carries its PS hook. Dropdowns enforce category and severity vocabularies. Conditional formatting flags missed 5-day acknowledgement SLAs, cases open >30 days, and escalation status.Built around the standard your lender audits to
- Explicit AI-augmentation layer — Non-optional 'AI assist used' column on every grievance row, with disclosure of which step was assisted. An opinionated tab outlines where AI earns its place on this work, and where it does not belong.Practitioner-first, disclosure-first
- Sample data — Mozambican coastal infrastructure — Eight stakeholders, twelve engagements, twenty grievances spanning Jan–May 2026. Realistic patterns: GBVH protocol handled outside main log, whistle-blower case via GrieVoice web channel, and anonymous intake.Twenty cases of realistic project data
- — Not an ESHIA replacement. Not a substitute for a documented grievance mechanism procedure.
- — Not a database. If your project handles >50 grievances per month or works across multiple sites, graduate to a proper case management system.
- — Not an AI product. This is a spreadsheet with AI integration where it earns its place, and explicit guardrails on where it doesn't.
- — Not a one-size-fits-all package. The browser demo is a reference copy; custom configurations are tailored to your project's unique requirements.
If a grievance is alive on your project right now and you need a second pair of eyes — not a tool — the next step is the Systems Briefing.
A confidential 1:1 working session built around a written brief delivered before the call. Same forensic register as this kit, more depth, your situation specifically.
Open the Systems Briefing →